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Israeli Customer Support Automator
Trusted79/100Deploy and configure customer support automation for Israeli businesses. Categorizes and routes Hebrew support tickets, manages complaint workflows per Israeli Consumer Protection Law 1981 (14-day return policy, cooling-off periods, mandatory response timeframes), configures SLA management with Israeli business hours (Sunday-Thursday), builds escalation rules, and generates canned responses in Hebrew for multi-channel support (WhatsApp, email, phone, social media). Do NOT use for building chatbots from scratch, WhatsApp Business API integration, general CRM setup, or non-Israeli consumer protection compliance.
Trust score 79/100 (Trusted) · 9+ installs · 2 GitHub contributors · MIT license
The Problem
Israeli businesses struggle to provide consistent customer support that complies with Consumer Protection Law requirements while handling Hebrew communications across multiple channels efficiently. Without smart automation, response times grow, tickets fall through the cracks, and unnecessary regulatory risks emerge.
skills-ilnpx skills-il add skills-il/communication --skill israeli-customer-support-automator -a claude-codeInstall on Claude.ai, Claude Desktop, ChatGPT, or other platforms
- 1. Click "Download ZIP" to download the skill files.
- 2. Open Claude Desktop and go to Customize > Skills.
- 3. Click "+" and select "Upload a skill", then upload the ZIP file.
- 4. Start a new conversation. The skill will activate automatically when relevant.
When to Apply
- When setting up a customer support helpdesk for an Israeli business
- When building Hebrew ticket routing workflows by topic and urgency
- When ensuring compliance with Israeli consumer protection regulations
- When defining escalation procedures and agent handoff workflows
- When measuring customer satisfaction with Hebrew CSAT surveys
Try These Prompts
Set up a ticket classification system
Build an automatic classification system for Hebrew customer support tickets. Define main categories (complaint, question, refund request, technical issue), urgency levels, and routing rules to the right agent. Ensure the system recognizes Hebrew keywords including slang.
Create Hebrew canned responses
Create a set of Hebrew canned responses for common customer support scenarios: ticket acknowledgment, status update, request for more info, ticket closure, and refund request response. Each response must comply with Consumer Protection Law requirements.
Build an escalation workflow
Define a structured escalation workflow for customer support: criteria for moving between support tiers, SLA times per tier, customer notification templates at each stage, and rules for automatic detection of tickets requiring immediate escalation (e.g., legal threats or consumer authority complaints).
Generate a Hebrew CSAT survey
Create a Hebrew CSAT survey to send after ticket closure. Include questions about response speed, solution quality, agent courtesy, and one open-ended question. Keep the survey short (up to 5 questions) with a 1 to 5 star rating scale.
Frequently Asked Questions
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